Rwanda Tour Guiding Services to be Revised
The ministry of trade and industry (MINICOM) in a move to develop tourism in Rwanda is encouraging hotel owners, tours and travel companies to hire graduates with enough knowledge in tourism and related fields.
The director of splendid hotel in Muhanga town Jacqueline Mukagatare said it is easy to get graduates in tourism but at times non graduates do the work much better than graduates whereby she would prefer to train non graduates.
She requests for more training in every district because the previous training was held in Butare yet they work in Muhanga district.
On the other hand, the owner of Hotel Dayenu in Nyanza said graduates in tourism whom they employ do not outweigh any better those who are not graduates apart from knowing international languages.
The head of developing tourism in Rwanda development board Faustin Karasira did not agree with the arguments as he said it all depend with hotel management, experience and location of the hotel which might lead to offering good or bad service. He gave an example of where the hotel owner controls all sections of the hotel.
He continued to say that low salaries and not training workers is among the things which cause poor service delivery and that the reason why hotel owners, tour and travel companies do not appreciate the work done by graduates in tourism is because the graduates are tasked with roles outside their field of study and are not cheap compared to un professional ones.